ERIC Number: ED083675
Record Type: RIE
Publication Date: 1973
Reference Count: N/A
Administrative Feedback: Monitoring Subordinates' Behavior.
Kaufman, Herbert; Couzens, Michael
This book reports on a study of administrative feedback from subordinates to leaders in nine federal bureaus. It describes the processes by which information about subordinates flows back to headquarters and assesses that information in an effort to find out whether leaders could, if they want to, learn what happens below. The findings indicate that increasing the volume of administrative feedback is unlikely to increase the leaders' knowledge of subordinate behavior; indeed, it may cause troublesome problems. To improve knowledge, the most promising remedies are those that would increase leaders' incentives to use what is already available to them. The result could be a significant redistribution of power in bureaucracies. (Author)
Descriptors: Administrative Agencies, Administrators, Behavior, Bureaucracy, Communication Problems, Communication (Thought Transfer), Employee Attitudes, Evaluation, Federal Programs, Feedback, Information Networks, Information Utilization, Leadership Responsibility, Research
The Brookings Institution, 1775 Massachusetts Avenue, N.W., Washington, DC 20036 ($2.50)
Publication Type: N/A
Education Level: N/A
Authoring Institution: Brookings Institution, Washington, DC.