ERIC Number: ED073256
Record Type: Non-Journal
Publication Date: 1970-Jan
Reference Count: N/A
Development of Performance Goals for a New Office and Business Education Learning Systems: Part I, Analysis of Hardware Used by Office Workers; and Part II, Analysis of Social Interaction Critical Incidents. Final Report.
Calhoun, Calfrey C.; And Others
The Universities of Tennessee and Georgia, as one of four regional data collection teams, cooperated in defining a comprehensive set of behavioral objectives for business and office education, derived from analysis of task performance requirements and of social roles in office occupations. A pilot study developed and tested instrumentation and interview techniques prior to collecting 252 interviews of typical office workers. In a random sample of 305 interviews representing the four regions, 91 items of hardware, divided into 11 categories, were found to be used by beginning office workers. Typewriter keyboard machines, communicating machines, and adding-calculating machines accounted for 60 percent of hardware usage. Of the changing tasks reported, 52 percent were represented by computers and data processing, and 94 percent were found in large metropolitan areas. A national survey of office supervisors, covering both effective and ineffective behaviors of office workers, yielded 829 usable social interaction critical incidents, which usually involved the worker's use of social sensitivity in dealing with customers, peers, and superiors. A classification scheme was developed, based on the worker's perception of social role expectations within the system. (Author/AG)
Publication Type: N/A
Education Level: N/A
Sponsor: Office of Education (DHEW), Washington, DC. Bureau of Research.; Ohio State Univ., Columbus. Center for Vocational and Technical Education.
Authoring Institution: Georgia Univ., Athens. Coll. of Education.