ERIC Number: ED072498
Record Type: RIE
Publication Date: 1972-Apr
Reference Count: 0
Organizational Communication--An Analysis Based on Empirical Data.
Brenner, Marshall H.; Sigband, Norman B.
This two-phase study examined communication style and practice in a major aerospace firm. First, sixty-five high-level company managers were interviewed to ascertain their views on communication problems and practices within the firm. Second, a questionnaire survey was distributed to 700 supervisors and non-supervisory personnel, soliciting opinions concerning the accuracy and adequacy of communication within the company, the timeliness of information communicated, and the nature of communications media used. Results indicated that: (1) managers higher in the structural hierarchy of an organization are better informed than those lower in the hierarchy; (2) communications to an employee are more effective when most of them come from his immediate superior and (3) subordinates keep their superiors better informed when both share a common frame of reference and when the superior is easily accessible to his subordinates. There was no apparent relationship between percentage of communications the subordinates received orally or in writing and how well informed the respondent perceived himself to be. (PK)
Publication Type: N/A
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the International Communication Assn. (Atlanta, April 1972)