ERIC Number: ED069736
Record Type: RIE
Publication Date: 1972-Jul
Reference Count: 0
Frameworks for Measurement and Quality Control.
Cogan, Eugene A.; Lyons, J. Daniel
Two presentations are offered on frameworks for measurement and quality control in business and industry. The first paper states that in making a job performance evaluation, anything that can be specifically defined can be measured. However, to develop a testing program that is both useful and cost-effective, it must be known who will make what decision, using the obtained measurements. Analysis and interpretation of the particular purpose and setting are needed. Feedback data show how improved decisions can produce dollar gains far beyond the cost of developing and employing measurement. In the second paper, the essential elements of a quality control system are illustrated, including: (1) training objectives or performance requirements, (2) proficiency and diagnostic measures, (3) data reductions and analysis, (4) procedures for decision and corrective action, (5) communication procedures, and (6) managerial support. It is shown that training goals must be defined in terms of measurable on-the-job performance. (Author/LH)
Publication Type: N/A
Education Level: N/A
Authoring Institution: Human Resources Research Organization, Alexandria, VA.
Note: Presentations at New York University First Annual Training in Business and Industry Conference, New York, March 1972