ERIC Number: ED058912
Record Type: Non-Journal
Publication Date: 1971
A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
White, Ruth W., Ed.
A project team was commissioned to gather information which could be used by the Reference Standards Committee of the American Library Association in their development of standards for library reference services. The metropolitan Atlanta area was selected because it includes in an accessible geographical area the entire range of types of institutions which provide reference services in a sufficiently large number to be significant. This report is a descriptive study of the reference services of selected libraries and of selected users of those services. The study attempted to: (1) identify current reference measurement and evaluation techniques; (2) elicit statements concerning the use of reference statistics; (3) determine the library interest in standards for reference services; and (4) measure user satisfaction. The following recommendations are made to the Reference Standards Committee: (1) emphasize qualitative rather than quantitative measures of service, though minimum quantitative standards should be included; (2) users needs should be the most important consideration; (3) standards should initiate a self-evaluation; and (4) formulate uniform reference standards for all types of libraries. Names of project team members, summaries of replies to interview questions and lists of libraries in Atlanta are appended. (SJ)
Publication Type: N/A
Education Level: N/A
Sponsor: American Library Association, Chicago, IL. Reference and Adult Services Div.
Authoring Institution: Georgia Univ., Athens. Dept. of Library Education.
Identifiers - Location: Georgia; Georgia (Atlanta)