ERIC Number: ED057858
Record Type: Non-Journal
Publication Date: 1970
Reference Count: N/A
Switching Centers for Inquiry Referral.
This paper is an extension of "Referential Consulting Networks" which explicated the concept of a network of referential consultants each of whom could "field" questions by: (a) answering them on the basis of his own expertise; (b) answer them with the help of library resources at his command; (c) refer the question to a colleague he judges to be more skilled than he in (a), (b), and (c). The querist, who originates a question of concern to him, is part of this network too. The question of primary concern in this paper is the trade-off between turn-around time (response time) and quality of the response. Small response time and high quality of the response both contribute to total benefit; also to total cost. A key factor determining both response time and quality is the quality of the directories available to the various referential consultants in the organization that services queries. A directory, exemplified by the "Yellow Pages", or a library catalog, points its user to the optional library resources and colleagues among which he makes choices. To design a referential consulting network is to; (1) select the number and kinds of referential consultants; (2) specify the directories which characterize each unit; (3) specify the way these units are interconnected. (Other papers from this conference are available as LI 003360 - 003370 and LI 003372 through LI 003390) (Author/NH)
Descriptors: Conferences, Consultants, Information Networks, Information Retrieval, Library Cooperation, Library Networks, Referral, Relevance (Information Retrieval)
In "Proceedings of the Conference on Interlibrary Communications and Information Networks," edited by Joseph Becker. American Library Association, 50 E. Huron St., Chicago, Ill. 60611 ($15.00)
Publication Type: N/A
Education Level: N/A
Sponsor: American Library Association, Chicago, IL.; Office of Education (DHEW), Washington, DC.
Authoring Institution: N/A