ERIC Number: ED055637
Record Type: RIE
Publication Date: 1971-Feb-28
Reference Count: 0
Information and Referral Services: Follow Up; Working Draft.
American Rehabilitation Foundation, Minneapolis, Minn. Inst. for Interdisciplinary Studies.
Follow-up seeks to renew contact with a person who has been informed about and/or referred to a service to determine if he has been linked successfully to the service he needs. Thus, follow-up is designed to: get services for people who did not get them the first time; make agencies more accountable for their service, secure planning information which sometimes leads to: advocacy, research studies or new services. Although follow-up can be a time consuming process, it is important because it fulfills the dual purpose of determining whether linkages between people and services have been made and also of monitoring the center's work. After the reasons for linkage failures that are related to the person himself, such as fearfulness, disinterest, physical incapacity, etc. have been followed through, the question becomes what to do about linkage failures resulting from: non-existent services, agency malperformance or non-performance, or restrictive or punitive public policy. This leads to the question of advocacy and its place in the center's program. (Other manuals in this series are available as LI 003187-003191 and LI 003193 through LI 003195). (Author/NH)
Publication Type: N/A
Education Level: N/A
Sponsor: Administration on Aging (DHEW), Washington, DC.
Authoring Institution: American Rehabilitation Foundation, Minneapolis, Minn. Inst. for Interdisciplinary Studies.
Note: (0 References)