ERIC Number: ED055636
Record Type: RIE
Publication Date: 1971-Feb-28
Reference Count: 0
Information and Referral Services: Referral Procedures; Working Draft.
American Rehabilitation Foundation, Minneapolis, Minn. Inst. for Interdisciplinary Studies.
Information-giving limits itself to the simple giving of information while referral represents the hand that assists the client in contacting the service he wishes to reach. In addition to information-giving, referral may include: directing the person to a specific agency, how to get there and whom to see; providing encouragement to the person to contact the agency; making an appointment for the person at the agency; assisting the person in making an appointment with an agency; and escorting the person to the agency. The reasons for referral, the referral process, how much referral to offer, the information needed for referral and the referral card are included in this manual. Appendix A is a referral form. (Other manuals in this series are available as LI 003187-003190 and LI 003192 through LI 003195). (Author/NH)
Publication Type: N/A
Education Level: N/A
Sponsor: Administration on Aging (DHEW), Washington, DC.
Authoring Institution: American Rehabilitation Foundation, Minneapolis, Minn. Inst. for Interdisciplinary Studies.
Note: (0 References)