ERIC Number: ED049802
Record Type: Non-Journal
Publication Date: 1970
Reference Count: N/A
Interviewing for Counselor and Reference Librarians.
Penland, Patrick R.
Interviewing as it is developed in this publication is a disciplined encounter technique for counselors and reference librarians who wish to be more effective in serving the individual patron. There seems to be two polar types of patrons: those who will not talk, and those who will not stop talking. Without training, librarians tend to rush patrons to the books rather than take the time to encourage the patron to discuss his purposes and interests. The following subjects are discussed: (1) orientation to the interview, (2) patron-librarian interface, (3) counseling in librarianship, (4) interpersonal aspects of librarian counseling, (5) psychological dimensions of librarian counseling and (6) interview question analysis. The appendices contain examples of the non-directive interview, the directive interview, and functional interviewing. (For more information on this subject see LI 002 783 and LI 002 785 to LI 002 786.) (Author/NH)
Descriptors: Communication (Thought Transfer), Counseling Services, Counselor Training, Counselors, Information Needs, Interviews, Librarians, Library Education, Library Science, Library Services
Bookstore, University of Pittsburgh, Pittsburgh, Pa. 15213 ($2.00)
Publication Type: N/A
Education Level: N/A
Authoring Institution: Pittsburgh Univ., PA. Graduate School of Library and Information Sciences.