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ERIC Number: ED046008
Record Type: Non-Journal
Publication Date: 1970
Pages: 72
Abstractor: N/A
Reference Count: N/A
Correlates of Client Satisfaction in an Expanded Vocational Rehabilitation Program.
Reagles, Kenneth W.; And Others
The purpose of this study was to develop a scale to assess client satisfaction with rehabilitation services and to identify correlates of client satisfaction. The first phase involved the development of the instrument, the Scale of Client Satisfaction. Subjects were 483 culturally and medically handicapped rehabilitates. In the second phase data for 452 clients were used to identify correlates of satisfaction. The variables investigated were associated with: (1) the client's status prior to rehabilitation; (2) the rehabilitation process; (3) status at closure; and (4) status at follow-up. The following were identified as correlates of satisfaction: (1) pre-rehabilitation motivational handicap to employment; (2) process: (a) total cost of case services; (b) time spent in client contact; and (c) time spent in contacts for supervising placement and follow-up; (3) closure: (a) earnings at closure; and (b) work status; and (4) follow-up: (a) perceived effect of handicap on employability; (b) difficulty in finding employment; and (c) perception of severity of handicap. With the exception of motivational handicap to employment all of the coefficients indicated a positive relation between client satisfaction and the variable investigated. (RSM/Author)
Kenneth W. Reagles, University of Wisconsin, Regional Rehabilitation Research Institute, Master Hall, 415 West Gilman Street, Madison, Wisconsin 53706. (No price is quoted)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: Social and Rehabilitation Service (DHEW), Washington, DC.
Authoring Institution: Wisconsin Univ., Madison. Regional Rehabilitation Research Inst.