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ERIC Number: ED045933
Record Type: RIE
Publication Date: 1970
Pages: 303
Abstractor: N/A
Reference Count: N/A
The Merchant Apprentices. A Guide to the Training and Administration of Staff in the Distributive Trades.
Denny, Elizabeth
Intended as a guide to staff training and administration in the British distributive trades, this book begins by considering the special managerial needs and problems of retailers. It goes on to discuss job satisfaction and dissatisfaction, job analysis, recruitment and reception of new employees, management development (including the evaluation of training), responsibilities of company training officers, the improvement of communications within firms, planning and administering training for clerical and other personnel, visual and audiovisual aids, preparation of training sessions, use of group discussion and case studies, special features of programed instruction, the determination of wages and salaries, and the role of fringe benefits, employee services, and amenities. Provisions of the Race Relations Act (1968) and the Industrial Training Act of 1964 are also covered. The document includes an index, 55 chapter references, a directory of trade associations, and appendixes on further education and training, programed materials, and the impact of government policies on retailing. (LY)
William Collins Sons and Company, Ltd., 144 Cathedral Street, Glasgow, c.4, Scotland (63s)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A