This report of the Ombudsman at Cornell University discusses: the composition of the staff; the volume of work; the sources of the complaints (the office serves the whole University community); the classification of complaints by subject, and source of complaints by College or Agency; the procedures used in handling the complaints; the types of complaints received and handled; and the functions and powers of the Ombudsman. The office also serves as a general information center about University procedures and directs "rumor clinic" services during emergencies. A memo proposing the original establishment of the office of Ombudsman and outlining his functions, special concerns, authority, office operation reponsibility, appointment procedures, and composition of his office staff is attached. (AF)