ERIC Number: ED032100
Record Type: RIE
Publication Date: 1969-Jan
Reference Count: N/A
Criteria for Evaluating the Effectiveness of Library Operations and Services. Phase III: Recommended Criteria and Methods for Their Utilization.
Wessel, C. J.; Moore, K. L.
This report assesses and recommends criteria and methods for evaluating the performance (effectiveness and efficiency) of technical library operations and services. These criteria and methods include those identified in the state-of-the-art of library evaluation (existing criteria and methods) and those developed by adoption of criteria from the state-of-the-art of "scientific management" (candidate criteria and methods). The final product is a list of recommended criteria and associated methods of implementing them. There are 4 proposed techniques: (1) SCORE Analysis--a technique to measure the effectiveness of a service and the associated change in effectiveness due to a change in operations or costs, (2) SCOUT Analysis--a technique to determine the optimum balance between operations which yields maximum effectiveness within budget constraints, (3) CORE Analysis--a technique to derive unit cost standards for given operations which produces a given quality of output, (4) GAME Analysis--a technique to eliminate unnecessary work or excessive delays; to arrange work in the best order; to standardize usage of proper work methods, and to develop time standards to accomplish essential events. (Author)
Descriptors: Cost Effectiveness, Evaluation Criteria, Library Services, Library Technical Processes, Systems Analysis
Clearinghouse for Federal Scientific and Technical Information, Springfield, Va. 22151 (AD 682 758, MF $0.65, HC $3.00).
Publication Type: N/A
Education Level: N/A
Authoring Institution: Picatinny Arsenal, Dover, NJ.