ERIC Number: ED028954
Record Type: Non-Journal
Publication Date: 1967-Nov
Reference Count: N/A
Science Information Requirements of Scientists: The Need for a Scientific Request Receiver and Processor in an Information Clearinghouse, Technical Report 2.
Kinkade, Robert G.; And Others
Determined were the functional design requirements of two components of an information system, the request-receiver and request-processor. The participants were 46 university biological scientists in the Washington, D.C. area who agreed to place requests by telephone with a specially established clearinghouse. A trained, experienced biological scientist served as one type of receiver-processor. The other receiver-processor was a receptionist without training or experience in the biological sciences. The requesting behavior of participants with the two types of request-receivers and request-processors was analyzed. Results indicated that (1) importance of technical feedback between receiver and requester depends on the nature of the request, (2) the time spent in processing the requests was about the same for both types of processors, (3) user evaluations of clearinghouse output indicated that the receptionist and scientist functioning in the role of receiver-processor performed equally well, (4) the impact of refinements provided by the scientist-processor on the product of the information system appeared to be minimal, and (5) lack of familiarity with scientific terminology did prevent the receptionist from handling some requests received. A complete description of the operation is provided. (DS)
Publication Type: N/A
Education Level: N/A
Sponsor: National Science Foundation, Washington, DC.
Authoring Institution: American Institutes for Research in the Behavioral Sciences, Silver Spring, MD.