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ERIC Number: ED024900
Record Type: RIE
Publication Date: 1967
Pages: 176
Abstractor: N/A
Reference Count: N/A
The Effect of a Team Human Relations Training Laboratory on the Productivity and Perceptions of a Selling Group.
Zenger, John Hancock
Objectives of this study were to establish that the climate and behavior in work groups can be changed, assess the relationship between productivity and perceptions in such groups, and evaluate the use of team training in bringing about change relating to organizational goals. The two-year study used experimental and control groups of insurance agents, together with supervisors and other managerial personnel. Conventional training was applied to one control group to counteract the Hawthorne effect. Experimental training included three-day team training laboratories and followup sessions involving agents, first-line managers, and their superiors. Measurements of productivity were made before, during, and at the end of the experiment. Agents' incomes increased and the organizational unit rose in overall company rankings as a result of training; positive changes in perceptions of one's superiors and one's peer group also were produced. General conclusions include the following: (1) the experimental procedures contributed to increased productivity; (2) training laboratories involving the lowest level of the organization had greater impact than those with management only; (3) team training laboratories resulted in a general overall positive change in perceptions. (author/ly)
University Microfilms, 300 Zeeb Rd., Ann Arbor, Michigan 48106 (Order No. 68-5887, MF $3.00, Xerography $8.00).
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A
Note: D.B.A. Thesis.