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Descriptors:
Academic Libraries; Workplace Learning; Intervention; Organizational Change; Library Services; Usability; Learning Theories; Researchers; Transcripts (Written Records); Instructional Effectiveness; Learning Processes; Program Implementation; Program Effectiveness; Library Personnel; Users (Information)

Abstract:
The theory of expansive learning has been applied in a large number of studies on workplace learning and organizational change. However, detailed comprehensive analyses of entire developmental interventions based on the theory of expansive learning do not exist. Such a study is needed to examine the empirical usability and methodological rigor afforded by the theory of expansive learning. In this paper, we present a comprehensive analysis of learning in a entire Change Laboratory intervention in which the workers of an academic library, together with their clients, redefined the services the library offers to research groups and the ways of organizing work in the library. We identified expansive learning and non-expansive actions in the transcripts of the intervention sessions. We examined cyclicity of expansive learning at three levels, namely the level of the entire Change Laboratory process, the level of each Change Laboratory session, and the level of cross-session object-bound cycles. Finally we analyzed deviations between the instructional intentions of the interventionists and the actually accomplished learning process. The analysis shows that in a real-life formative intervention expansive learning actions emerged in the midst of a fairly large number and diversity of non-expansive learning actions. Our analysis of cyclicity revealed an iterative loop within the overall cycle of the Change Laboratory. Our analysis of deviations from instructional intentions and plans demonstrates that expansive learning is indeed more than mere replication or imposition of the interventionists' plans. The very process is punctuated by deviations which open up space for learner agency and creation of truly new solutions and concepts. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Public Libraries; Library Services; Computer Use; Internet; Use Studies; Demography; Barriers; Motivation; Surveys; Users (Information)

Abstract:
Public libraries play an important part in the development of a community. Today, they are seen as more than store houses of books; they are also responsible for the dissemination of online, and offline information. Public access computers are becoming increasingly popular as more and more people understand the need for internet access. Using a series of surveys conducted in 12 libraries across the state of Michigan, the current study is a step towards understanding why the computing facilities are widely used, and what are the motivations behind their use. In addition, barriers and other factors that hinder usage are also discussed. The findings from this study will help policy makers and library administrators evaluate the current allocation of scarce resources, help them promote greater use of the library's resources, and guide their future course of action. The study is conducted as part of a federally funded public computing center grant. (Contains 6 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Usability; Case Studies; Academic Libraries; Online Systems; Guides; Library Services; Use Studies; College Students; Alumni; Users (Information)

Abstract:
Usability testing has become a routine way for many libraries to ensure that their Web presence is user-friendly and accessible. At the same time, popular subject guide creation systems, such as LibGuides, decentralize Web content creation and put authorship into the hands of librarians who may not be trained in user-centered design principles. At Metropolitan State University, researchers performed usability testing on LibGuides in order to see how patrons interact with guides. Researchers completed two rounds of usability testing on a total of ten students, one alumnus, and one community patron. The results indicate that patrons struggled most when encountering jargon, inconsistent language, and visual clutter. Based on their findings, researchers recommend ongoing usability testing of subject guides as well as the creation of a style guide to help librarians create usable, accessible guides. (Contains 1 table and 2 figures.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Educational Technology; Feedback (Response); Media Selection; Technology Integration; Interviews; Focus Groups; Internet; Computer Software; Computers; Users (Information); Information Technology; Information Management; Delivery Systems; Information Storage; Evaluation; Usability

Abstract:
The importance of adopting technology-supported performance systems for on-the-job learning and training is well-recognized in a networked economy. In this study, we present a performance support system (PSS) designed to support technology integration for lesson design. The goal is to support educators in the development of appropriate and effective technology integration strategies for learning and training events. The system is based on the PSS design architecture created by Hung and Chao (2007) called Matrix-Aided Performance System (MAPS). MAPS was created to minimize navigational confusion and enhance users' comprehension and synthesis of information gathered from the PSS. Fifteen educators and instructional technologists were invited to evaluate the system's readiness as well as to identify potential practical constraints that might hinder its use in a real-world setting. Findings from a perception survey and focus group interviews confirm the beneficial effects of the unified interface on navigation and orientation of content materials. Feedback provided by participants to improve the system interaction and functionality are also reported to further validate the design architecture of MAPS. (Contains 2 tables and 3 figures.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Educational Environment; Internet; Academic Libraries; Web Sites; College Faculty; Teacher Attitudes; Expectation; Research Universities; Library Services; Electronic Libraries; Library Materials; User Needs (Information); User Satisfaction (Information); Users (Information)

Abstract:
Looking at 2003-2009 LibQUAL+ responses at research-oriented universities in the United States, faculty library users report a significant and consistent rise in desires and expectations for library-provided online tools and websites, even as student user groups show declining or leveling expectations. While faculty, like students, also report increased satisfaction with current library-provided online tools and resources, the marked difference between the expectations of faculty and student users is an important one. Rising faculty expectations highlight the importance of strengthening communication and connection with faculty users so that libraries can retain relevancy in the academic environment. (Contains 3 tables and 27 notes.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Evidence; Library Personnel; Research Libraries; Library Development; Library Services; Case Studies; Web Sites; Surveys; Higher Education; Web 2.0 Technologies; Colleges; Feedback (Response); Librarians; Library Instruction; Users (Information)

Abstract:
This paper describes the process whereby a university library investigated the value of its subject guides to its users. A literature review and surveys of library staff, library users and other libraries were carried out. Existing library subject guides and those of other higher education libraries were evaluated. The project team reported regularly to the wider library team throughout the year long investigation and made recommendations. The project served to develop the professional skills of the project team, to expand the knowledge of the wider library team and encouraged new ways of thinking about guide provision to users. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Web Sites; Electronic Publishing; Criticism; Library Services; Models; Librarians; Library Science; Electronic Libraries; Libraries; Users (Information); Library Materials; Internet; Information Technology; Computers

Abstract:
Literature on library service models is scarce and exists mainly in non-traditional formats such as blog entries and webpages. Nonetheless, the subject evokes heated debate among librarians with many supporting the model they are using, sometimes without understanding that there are other options which perhaps could be better for their circumstances. Through critical documentary analysis, this study explores the library service models that exist as well as how they compare with each other. The findings have revealed that although there are many library service models, it is not possible to get a clear-cut model which is exclusive of all the others in practice. It is also evident that the models are continuously evolving along general socio-economic and technological development patterns in society. Similarly, the study suggests that none of the models can suit all library service provision contexts. However, it is also apparent that some models may yield more benefits than others to specific library communities at a particular time. In deciding the model to apply, libraries should be careful to accommodate the prevailing characterization of their user communities and their contexts. (Contains 4 notes and 1 table.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Information Science Education; Library Research; Doctoral Dissertations; Student Diversity; Information Science; Library Services; Scholarship; Teachers; Users (Information)

Abstract:
This article reports the findings of a study exploring the nature and extent of research on diversity in library and information science (LIS) doctoral dissertations from 2000 to 2009. By systematically examining the last decade of dissertations in the field, this study is meant to reveal the levels of interest in diversity research among doctoral students in LIS and the types of diversity topics and contexts being addressed by scholars who will represent the next generation of LIS scholars and educators. The level of focus on diversity by the next generation of scholars will heavily shape the amount of support library research can provide library resources, programs, services, and outreach in supporting ever more diverse service populations. Examining these dissertations serves to: (1) determine whether scarcity of diversity-related research in publications is also evident in dissertation studies; (2) reveal areas of diversity that need more research focus to support practice as these new scholars add their voices to the LIS discourse; and (3) suggest future directions that diversity research may support library practice. The authors begin by discussing their definition of diversity in LIS, proceed to presenting the details of the study, and then conclude with the implication of the findings to practice. (Contains 8 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Public Libraries; Academic Libraries; Reference Services; Librarians; Technological Advancement; Library Science; Users (Information); Interviews; Computer Peripherals; Computers

Abstract:
In a comparative field study of ten libraries, we show how technological advances in electronic and digital resources have led to an onslaught of technology questions at the reference desk while prompting new and challenging work away from the desk. Libraries in our sample varied in their approaches to dealing with technological change, with institutional factors appearing to strongly shape their choice. Large, four-year academic libraries adopted a role reinvention approach that reduced reference librarians' desk hours and permitted librarians to follow creative, often technical, pursuits. Small, four-year academic libraries took a structural defense approach that maintained the sanctity of the reference desk as the locus for substantive reference questions. Two-year academic and public libraries followed a resigned surrender approach where reference librarians staffed busy desks and were inundated with patron requests to aid with computer equipment. We discuss the implications of each approach for the work of reference librarians. (Contains 8 figures, 5 tables and 5 footnotes.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Higher Education; Computers; Information Security; Privacy; Federal Legislation; Compliance (Legal); Information Technology; Outsourcing; Internet; Computer Software; Users (Information); Information Management; Delivery Systems; Information Storage; Models

Abstract:
This article outlines privacy and data security compliance issues facing postsecondary education institutions when they utilize cloud computing and concludes with a practical list of do's and dont's. Cloud computing does not change an institution's privacy and data security obligations. It does involve reliance on a third party, which requires an institution to implement practical and legal protections to facilitate compliance with such obligations.(Contains 43 footnotes.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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