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Descriptors:
Academic Libraries; Library Services; User Needs (Information); College Students; Case Studies; Use Studies; Library Personnel

Abstract:
The University of Denver's Penrose Library saw a substantial increase in use as a result of several new and enhanced services over a six-year period. In turn, longer operating hours and increased staffing for a 24-hours-a-day, five-days-a-week (24 x 5) operating schedule was funded. This case study analyzes student need for longer library hours and the key factors used to justify additional staffing and enhanced hours of operation. (Contains 2 tables and 1 figure.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Public Libraries; Foreign Countries; Reference Services; Electronic Mail; Computer Mediated Communication; Library Research; User Needs (Information); Questioning Techniques; Content Analysis; Investigations; Classification; Cluster Grouping; Information Seeking; Problem Sets; Qualitative Research

Abstract:
In Japan, only a few public libraries provide e-mail reference services. To help public libraries start e-mail reference services, the authors investigated reference questions received by libraries via e-mail and traditional face-to-face services. The authors found that research questions are more frequently observed among e-mail questions and questions about the local area are slightly more frequently observed. Librarians who are planning to start e-mail reference services should be aware of these tendencies. (Contains 10 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Academic Libraries; Library Services; Library Administration; Library Development; User Needs (Information); Performance Technology; Improvement Programs; Access to Information; Change Strategies; Copyrights; Strategic Planning; Total Quality Management

Abstract:
Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for creating a more open and collaborative problem-solving environment. New services and models were introduced based on various user feedback channels and staff initiatives, producing a department better equipped to not only manage, but to proactively engage with the one constant of change that is universal among today's academic libraries. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Information Needs; Library Services; Computer Simulation; Electronic Libraries; Focus Groups; User Needs (Information); Interviews; Library Research; Use Studies; Needs Assessment; Intermode Differences; Library Administration; Usability

Abstract:
As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective, the design and implementation of virtual library services and the information needs of 366 participants were examined with both traditional and virtual library users and librarians. Findings suggest that the information needs of traditional and virtual users differ significantly and the overall match between information provided and user needs of virtual branches are typically low. The study's impact centers on the findings that virtual library users represent a disparate group of first-time visitors whose primary information goals are exploratory; successful virtual libraries provide nontraditional information services utilizing the unique virtual reality context to emphasize and support social engagement and communication. (Contains 4 figures and 8 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Research Libraries; Library Services; Feedback (Response); Usability; User Satisfaction (Information); User Needs (Information); Library Research; Research Projects; Student Surveys; Case Studies; Foreign Countries; Questionnaires; Online Surveys; Search Engines; Online Searching

Abstract:
In September 2011, Flinders University Library launched FindIt@Flinders, the Primo discovery layer search to provide simultaneous results from the Library's collections and subscription databases. This research project was an exploratory case study which aimed to show whether students were finding relevant information for their course learning and research. The Library staff ran usability sessions and an online survey with students. These two methods identified the Primo elements participants were finding useful or not useful, and any problems they encountered. The results of the study provided mostly positive feedback and informed the Library about aspects of Primo that could be modified to create a better user experience. The feedback has also been incorporated into student training plans to ensure the most useful approaches to FindIt@Flinders are communicated to students. (Contains 4 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Educational Environment; Internet; Academic Libraries; Web Sites; College Faculty; Teacher Attitudes; Expectation; Research Universities; Library Services; Electronic Libraries; Library Materials; User Needs (Information); User Satisfaction (Information); Users (Information)

Abstract:
Looking at 2003-2009 LibQUAL+ responses at research-oriented universities in the United States, faculty library users report a significant and consistent rise in desires and expectations for library-provided online tools and websites, even as student user groups show declining or leveling expectations. While faculty, like students, also report increased satisfaction with current library-provided online tools and resources, the marked difference between the expectations of faculty and student users is an important one. Rising faculty expectations highlight the importance of strengthening communication and connection with faculty users so that libraries can retain relevancy in the academic environment. (Contains 3 tables and 27 notes.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Evidence; Graduate Students; Library Research; Social Sciences; Research Libraries; Information Literacy; Library Instruction; Interviews; User Needs (Information); Needs Assessment; Research Skills; Library Skills; Trend Analysis; Student Attitudes; Preferences

Abstract:
Academic librarians provide information literacy instruction and research services to graduate students. To develop evidence-based library instruction and research services for incoming graduate students, the authors interviewed fifteen incoming graduate students in the social sciences and analyzed the interviews using the Association of College & Research Libraries Information Literacy Competency Standards for Higher Education (ACRL Standards). This article discusses the findings, including the authors' assumptions of student information illiteracy, trends noted during the interview analysis, and implications for delivering information literacy training to graduate students in a group discussion modality. (Contains 2 tables and 17 notes.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Academic Libraries; Library Services; Expertise; Space Utilization; Space Classification; Library Development; Partnerships in Education; Case Studies; User Needs (Information); User Satisfaction (Information)

Abstract:
Academic libraries by nature serve as spaces for communities of learners to gather. Careful design and marketing of spaces to meet specific needs, staffed by experts to facilitate and guide such learning, enhance the impact of "library as place." In this article, the author shares two examples of collaborations that have resulted from partnerships among units in the Halle Library and how those collaborations are transforming the user experience and librarians' own perceptions of roles they may play in support of teaching and learning. Both projects involved the creation of new, jointly staffed spaces within the library. A list of references and resources is included. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Trend Analysis; Library Development; Library Services; Strategic Planning; Technology Planning; Natural Language Processing; Access to Computers; Access to Information; Handheld Devices; Computer Peripherals; User Needs (Information); Technological Literacy

Abstract:
In the corporate world, the "consumerization of IT" is being debated by C-level execs. Will libraries adopt the new bring-your-own-device-to-work policy? In the workplace, there may be room for debate, but in libraries, librarians don't have a choice whether or not to support the devices patrons want to use, at least not if they want to remain relevant. Consumers--and their patrons--now often decide what content they will even use based on whether their devices can access it. So while content may still be king, the decision of a librarian about what media and devices he or she will support may determine what content will be in demand. Four technology trends affecting content delivery will be in play in 2013, and they will change markets, consumers, patrons, and libraries. This article shares what librarians need to know. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Library Services; Reference Services; Library Research; Library Administration; Library Personnel; Staff Utilization; Information Needs; User Needs (Information); Job Simplification; Computer Mediated Communication; Online Systems

Abstract:
The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating patron needs. This article examines an assessment methodology for examining patron use of in-person and virtual reference services, and designing variable staffing models which balance the observed needs of each mode of communication and patron type. (Contains 5 figures and 6 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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