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Descriptors:
Web Sites; Electronic Libraries; Information Systems; Online Systems; Library Services; Case Studies; Research Universities; Academic Libraries

Abstract:
Smartphone users expect the presentation of Web sites on their mobile browsers to look and feel like native applications. With the pressure on library Web developers to produce app-like mobile sites, there is often a rush to get a site up without considering the importance of reusing or even restructuring the data driving the Web sites. An additional challenge is the content maintenance required of any Web site, regardless of platform, underscoring the advantage of pulling content from other systems to decrease redundancy. This article highlights case studies from two large research universities, examines how each one is streamlining its data for multiple Web-based platforms, and discusses how to work toward making data more flexible so content is delivered from single source points rather than duplicated on individual delivery platforms. (Contains 2 figures.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Multicampus Colleges; Academic Libraries; Librarians; Library Services; Outreach Programs; Online Courses; Educational Television; Internet; Distance Education; Information Literacy; Librarian Teacher Cooperation; Student Diversity; Online Searching; User Needs (Information); Reference Services; Creativity; Computer Mediated Communication; Technology Uses in Education

Abstract:
This paper looks at the author's outreach efforts as a distance librarian to encourage library use among a distance student population that comprises satellite locations, students attending online, students attending courses through instructional television, and students attending hybrid courses. Outcomes of the author's outreach attempts and research demonstrating what other librarians have done to reach out to their distance population are discussed. Examples of outreach methods include: collaborating with faculty to blend information literacy instruction into a face-to-face subject specific distance classroom, embedding the librarian into a subject specific class via course management software, and using the reference interview to provide electronic research help to a class. Many distance students never enter the physical library. Librarians serving a distance population are forced to be creative in outreach efforts. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Educational Environment; Internet; Academic Libraries; Web Sites; College Faculty; Teacher Attitudes; Expectation; Research Universities; Library Services; Electronic Libraries; Library Materials; User Needs (Information); User Satisfaction (Information); Users (Information)

Abstract:
Looking at 2003-2009 LibQUAL+ responses at research-oriented universities in the United States, faculty library users report a significant and consistent rise in desires and expectations for library-provided online tools and websites, even as student user groups show declining or leveling expectations. While faculty, like students, also report increased satisfaction with current library-provided online tools and resources, the marked difference between the expectations of faculty and student users is an important one. Rising faculty expectations highlight the importance of strengthening communication and connection with faculty users so that libraries can retain relevancy in the academic environment. (Contains 3 tables and 27 notes.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Conferences (Gatherings); Information Systems; Museums; Law Libraries; Electronic Libraries; College Libraries; Archives; Foreign Countries; Library Services; Library Associations; Conference Papers; Annual Reports; Tourism; Law Related Education; Internet; Trend Analysis; Indexing; Institutional Role; Guidelines; Pacific Islanders; Web Sites

Abstract:
This publication follows the tradition of publishing selected papers from Pacific Islands Association of Libraries, Archives and Museums (PIALA) annual conferences. This 21st annual conference was held in Kosrae, Federated States of Micronesia, November 14-17, 2011. The volume begins with a listing of the members of the PIALA 2011 Planning Committee and PIALA Officers and Executive Board, Acknowledgements, and the Conference program schedule. Welcoming remarks from Kosrae State Governor Lyndon L. Jackson and Kosrae State Legislature Speaker Lyndon P. Abraham are provided. Kalwin Kephas, Director of the College of Micronesia-FSM, Kosrae Campus presented the keynote address "Ask a Librarian." The presentations include: Kosrae Island and Growth on Tourism (Grant H. Ismael); FSM Legal Information System (LIS) Website (Atarino A. Helieisar); Palau Community College Library & Information Services Program (Megan Beard); Archive It! Preserving the Pacific Internet (Eleanor Kleiber); It Was Then, It's Now, It's New and It's Ours (Lester Ezelias, Dosihner Jose & Kurt Erwin); Subject Headings (Ruth Horie); PIHOA Declaration on NCDs: What is PIALA's Role? (Jane Barnwell); Entity Reports from Republic of Palau, Pohnpei State FSM, and Commonwealth of the Northern Mariana Islands; Hawaii Pacific Law Libraries Initiative Report (Keiko Okuhara and Ruth Horie); Report--104th AALL Annual Meeting and Conference; and Title Guidelines for Pacific Digital Library (Ruth Horie). The volume ends with an appended chronology of PIALA conferences (with links to fulltext availability) and selected photographs from the Conference. (Individual papers contain references.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Conferences (Gatherings); Athletics; Multilingualism; Interpersonal Relationship; Research Libraries; Academic Libraries; Library Services; Conference Papers; Student Employment; Library Science; Multicultural Education; Library Materials; Library Development; Library Role; Reference Services; Technology Uses in Education; Electronic Libraries; Online Vendors; Cost Effectiveness; Archives; Library Automation; Library Networks; Social Networks; School Demography; Partnerships in Education; Copyrights; Library Instruction; Library Policy; Web Sites; Librarian Teacher Cooperation; Cooking Instruction; Computer Mediated Communication

Abstract:
Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The 2011 paper and abstract titles include: (1) Redefining Relevancy in the Electronic Age: The Library as a Real Place (Alberta Davis Comer); (2) E-science and Libraries (for Non Science Librarians) (Eric Snajdr); (3) The Ins and Outs of a Multicultural Library Orientation Session (Tony Garrett); (4) Student Assistants 2.0: Utilizing Your Student Assistant's Capabilities (Carla M. Gruen and Anne M. Wooden); (5) Bridging the Gaps: Teaching Transliteracy (Lane Wilkinson); (6) Proactive Approach to Embedded Services (Charissa Loftis and Valerie Knight); (7) Weed the Stack, Feed the Collection and Harvest the Space (Deborah Provenzano); (8) Making an Impact: The Who, What, Where, Why, and How of Creating a Genre Based Popular Collection in an Academic Library (Kathy Hart, Sara Duff, Lisa Jennings, and Neil Robinson); (9) Info on the Go: Using QR Codes to Enhance the Research Experience (Melissa Mallon); (10) Tweet-a-Librarian: How to Use Twitter for Free Text Messaging Reference (Sonnet Ireland and Faith Simmons); (11) Use It or Lose It: Are One-Time Purchases of Electronic Resources an Effective Use of Limited Funds? (Lea Currie and Kathy Graves); (12) "Full Exposure" of Hidden Collections: Drake University First-Year Students Create a Living Archive (Claudia Thornton Frazer and Susan Breakenridge Fink); (13) From Static HTML to Interactive Drupal: Redesigning a Library Intranet that Enables Collaboration and Social Interaction (Elaine Chen); (14) Demographic Trends of College Students Today and Tomorrow: How Do We Entice Them to Use the Academic Library? (Marie Bloechle and Sian Brannon); (15) A Winning Strategy: University Library and Athletic Department Partnership (Rosalind Alexander); (16) Multilingual Zotero: Its Promises and Limits (Fu Zhuo); (17) A Fine Balance: Tangible or Electronic? (Gretchen Gould); (18) The Advantages of Importing Usage Statistics to Millennium ERM with SUSHI (Li Ma); (19) A Look from Both Sides Now (Melissa Muth); (20) Campus Copyright Support from a University Library (Chris LeBeau and Cindy Thompson); (21) Jack be Nimble...Quick', and Communicative: Flexible Staffing Positions for Changing Technical Services Workflows (Angela Rathmel); (22) Putting the Customer First: Developing and Implementing a Customer Service Plan (Kathy Howell and Lori Mardis); (23) Catch the "Campus Express!" (Brad Reel); (24) Wiki-fy Your Student Worker Program (David Kupas); (25) Smartphone Trends on the UCM Campus: Is it just the Net Generation? (Alice Ruleman); (26) Social Media Wrangling: A Comparison of Feed Tools (Kristen Mastel); (27) Putting QR Codes to the Test (Jason Coleman and Leo Lo); (28) Speaking to the Masses: The Evolution of Library Instruction for SPCM 101, Fundamentals of Speech (Elizabeth Fox and Nancy Marshall); (29) Don't Panic!: Revising Your Collection Development Policy and Putting it into Action (Abbey Rimel, and Andy Small; (30) 2 for the Price of 1: Combining Access Services and Reference Desks (Diane Hunter and Mary E. Anderson); (31) Do I Have the Best Library Website on the Planet or What? (Rene Erlandson and Rachel Erb); (32) Implementing LibAnswers at Multiple Service Points (Elizabeth A. Stephan, Gabe Gossett, and Rebecca Marrall); (33) College Readiness Dialogs: Librarian Collaborations from High School to College (Laurie Hathman, Ken Stewart, Jill Becker, and Danielle Theiss); (34) Fu Can Cook: Using Chinese Cooking Techniques to Teach Library Instruction (Fu Zhuo); and (35) Is There Really an App for That? (Robert Hallis). (Individual papers contain references.) [Abstract modified to meet ERIC guidelines. For the 2010 proceedings, see ED513812.] Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Library Services; Reference Services; Library Research; Library Administration; Library Personnel; Staff Utilization; Information Needs; User Needs (Information); Job Simplification; Computer Mediated Communication; Online Systems

Abstract:
The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating patron needs. This article examines an assessment methodology for examining patron use of in-person and virtual reference services, and designing variable staffing models which balance the observed needs of each mode of communication and patron type. (Contains 5 figures and 6 tables.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Information Needs; Best Practices; Search Strategies; Information Literacy; Research Skills; Library Instruction; Library Services; Library Skills; Online Searching; Online Vendors; Academic Libraries; Electronic Libraries; Change Strategies; Information Seeking; User Satisfaction (Information); User Needs (Information); Usability; Reference Services

Abstract:
EBSCO Discovery Service (EDS) has been heavily used by UMUC students since its implementation in fall 2011, but experience has shown that it is not always the most appropriate source for satisfying students' information needs and that they often need assistance in understanding how the tool works and how to use it effectively. UMUC librarians have developed best practices for working with students to help them assess their information needs and to then formulate a search strategy that can help them find all relevant e-resources that could potentially be used to help them answer their research question. These practices include taking into consideration patron research level (i.e., graduate or undergraduate student), assignment project/scope, and research subject area. (Contains 5 figures.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Constructivism (Learning); Andragogy; Educational Theories; Academic Libraries; Librarians; Information Literacy; Library Instruction; Library Materials; Library Research; Library Services; Reference Services; Access to Information; Library Personnel; Library Development; Library Role; Communities of Practice; Database Management Systems; Online Systems

Abstract:
This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a part of an online community of learners. This assertion is backed by educational theories discussing social constructivism and andragogy. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Academic Libraries; Learning Resources Centers; Library Services; Foreign Countries; Video Technology; Electronic Publishing; Web Sites; Higher Education; Electronic Libraries; Library Materials; Social Networks; Internet; Sharing Behavior; Access to Information

Abstract:
Although still a relatively new technology with less than 10 years of history, YouTube's extensive reach and integration in mainstream society as well as lifelong learning habits of online users cannot be understated. This article examines how the YouTube collection at the University of British Columbia Library's Irving K. Barber Learning Centre has become an exciting extension of the digital collections and services. By briefly examining the history of traditional collection development at academic libraries, the author demonstrates how YouTube fits into the long continuum of library media collections in an open-access platform. (Contains 1 figure.) Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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Descriptors:
Distance Education; Academic Libraries; Educational Change; Foreign Countries; Internet; Reference Services; Higher Education; Colleges; Librarians; Library Services; Online Systems; Computer Software

Abstract:
The Internet and the World Wide Web have influenced the new approaches taken in teaching and learning at institutions of higher learning. The nature of the courses offered, the geographical spread of the teaching sites as well as the diverse and distributed student population are the catalysts for the changes. These non-traditional, or distant learners, have emerged as a significant subset of the student population, however, they are usually at a disadvantage because they do not have access to the information experts who would be able to assist them with their reference and research queries. Many libraries have adapted innovative e-reference services in the mainstream of their operations to bridge this divide. In 2009 the author received the 2008 Fulbright Visiting Researcher Scholar Fellowship and explored the theme "Digital Reference Services--Trends, Use and Implications for Academic Libraries in Jamaica." The author was based at Syracuse University from September to November 2008, and visited other libraries such as the Ohio State University and the University of Illinois in the United States of America. This paper seeks to provide an overview of the research project that was undertaken. The findings presented are based on review of academic discourses through literature, interviews and observation. Note:The following two links are not-applicable for text-based browsers or screen-reading software. Show Hide Full Abstract

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