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| ERIC #: | EJ531040 |
| Title: | Oranges and Peaches: Understanding Communication Accidents in the Reference Interview. |
| Authors: | Dewdney, Patricia; Michell, Gillian |
| Descriptors: | Communication Problems; Diffusion (Communication); Pronunciation; Questioning Techniques; Reference Services; Semantics; Speech Communication |
| Source: | RQ, v35 n4 p520-23,526-36 Sum 1996 |
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N/A |
| Publisher: | N/A |
| Publication Date: | 1996-00-00 |
| Pages: | N/A |
| Pub Types: | Guides - Non-Classroom; Reports - Descriptive; Journal Articles |
| Abstract: | Librarians often have communication "accidents" with reference questions as initially presented. This article presents linguistic analysis of query categories, including: simple failures of hearing, accidents involving pronunciation or homophones, accidents where users repeat earlier misinterpretations to librarians, and accidents where users "creatively reconstruct" the terminology of their need. Restatement techniques and neutral and follow-up questioning are discussed. (LAM) |
| Abstractor: | N/A |
| Reference Count: | N/A |
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| Note: | N/A |
| Identifiers: | Homophones; Linguistic Analysis; Open Ended Questions; Query Negotiation (Library Science); Reference Interviews; Reference Questions; Restating (Communication) |
| Record Type: | Journal |
| Level: | N/A |
| Institutions: | N/A |
| Sponsors: | N/A |
| ISBN: | N/A |
| ISSN: | ISSN-0033-7072 |
| Audiences: | N/A |
| Languages: | English |
| Education Level: | N/A |
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