The 23 papers presented in this Proceedings are grouped into four categories: business management; facilities planning, design, and construction; human resource management; and energy and environment. Papers are: (1) "A Business Approach to the Facility Function" (Alan B. Abramson); (2) "Management by Strategic Planning" (Jerry C. Black); (3) "Physical Plant: Competing in the 21st Century" (R. J. Carter); (4) "Rightsourcing Your Facility Services" (James B. Clayton); (5) "A Rental Model for University Space" (Robert Grant and Alan Neilson); (6) "Strategic Planning as a Tool for Improved Facilities Management" (Donald L. Mackel and Rodney Rose); (7) "Reengineering Caretaking at the University of Toronto" (Jim Stanley); (8) "Preserving 'In-House' Physical Plants" (James O. Roberts); (9) "Integrated Building Commissioning Case Study: University of Washington Chemistry Building" (Richard B. Casault); (10) "HVAC System Commissioning" (Rebecca Thatcher Ellis, James J. Sebesta); (11) "Grounds Improvements for a Safe Campus Environment" (Tom Leback and Jay Klingel); (12) "The Particle Method: A New Approach to Campus Planning" (Brian W. Miller); (13) "'Right-Sizing' in the 1990s--Shaping the Future with Master Planning" (John R. Reeve); (14) "Creating a Picture Perfect Campus: The Successful Campus--Look Good or Look Out!" (Mike Van Yahres and Syd Knight); (15) "Linking Supervision to Organizational Success" (Judith A. Cooper and Michelle Estep); (16) "Practical Employee Recognition Promotes Greater Productivity and Achievement" (Joseph E. Greenawalt); (17)"Creating a Cross-Functional Workforce" (Brian Yeoman and Denise S. Carpenter); (18) "In this Era of Shrinking Budgets, Is Organizational Redesign and Adopting a 'Quality Culture' Worth the Pain?" (Robert S. Hascall et al.); (19) "From Keeper to Partner: Creating a Future through Organization Culture Change" (Van King et al.); (20) "Refrigerant Management Using Ammonia" (Philip G. Rector and William Nelson); (21) "University of Toronto Waste Management System" (Gary P. Nower); (22) "The Social Engineering of Energy Conservation" (Paul D. Ruskin); and (23) "The Greening of Facilities" (Marion B. Smith). (DB)