ERIC Number: ED473603
Record Type: Non-Journal
Publication Date: 2002-Nov
Pages: 23
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Service Integration in San Mateo County, California: Multiple Strategies with a Single Goal.
Ragan, Mark
Over the past decade, the Human Services Agency (HSA) of San Mateo County, California, has implemented a series of management and staff processes designed to facilitate the delivery of services to county residents. Examples of these services are as follows: (1) regionalization (HSA offices are located throughout the county, and office staff and managers have the flexibility to implement policies in ways that meet local needs); (2) matrix management (managers bear responsibility for office operations within a region and for policy in areas of individual specialization); (3) true one-stop access to services (clients can access a broad range of programs at a single location); (4) a common intake process (the county has a common intake process in which staff trained in multiple programs use a comprehensive screening and assessment tool to determine clients' needs); (5) family self-sufficiency teams (multidisciplinary teams meet weekly to review cases and recommend appropriate services and benefits); (6) information systems support (HSA has a common case management and client tracking system that is accessible to all staff and linked to a data warehouse that provides information for management decision making); and (7) collaboration with community partners (HSA works closely with 17 family resource centers and 7 core service agencies). (MN)
Descriptors: Agency Cooperation, Career Centers, Community Coordination, Cooperative Planning, Cooperative Programs, County Programs, Definitions, Delivery Systems, Family Programs, Human Services, Information Systems, Integrated Activities, Integrated Services, Interdisciplinary Approach, Needs Assessment, Organizational Change, Organizational Development, Organizational Effectiveness, Program Administration, Regional Planning, Systems Approach, Teamwork
For full text: http://www.rockinst.org/publications/federalism/Ragan_San_Mateo.p df.
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: State Univ. of New York, Albany. Nelson A. Rockefeller Inst. of Government.
Identifiers - Location: California
Grant or Contract Numbers: N/A