Peer reviewed
Direct linkERIC Number: EJ794712
Record Type: Journal
Publication Date: 2008-May
Pages: 8
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0099-1333
EISSN: N/A
Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation
Fitzpatrick, Elizabeth B.; Moore, Anne C.; Lang, Beth W.
Journal of Academic Librarianship, v34 n3 p231-238 May 2008
At the University of Massachusetts Amherst's W.E.B. Du Bois Library's Learning Commons, only reference librarians staff the Reference and Research Assistance Desk. Surveys, a focus group, reference question transcriptions, and question-type tallies indicate that this service model is strongly preferred by users and librarians over the previous tiered model. (Contains 6 figures and 1 table.)
Descriptors: Reference Services, Librarians, Academic Libraries, Models, Surveys, Focus Groups, User Satisfaction (Information), Librarian Attitudes
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Massachusetts
Grant or Contract Numbers: N/A
