The past decade has witnessed an explosion in online learning opportunities for post-secondary students throughout the United States. The university has developed a Faculty Online Observation (FOO) model to allow for an annual observation of online adjunct faculty with a focus on five major areas of facilitation. To test the effectiveness and support of the FOO, a survey related to the observation areas was administered to online faculty and students. The results determined a number of areas of agreement and non-agreement between the groups. The findings will provide valuable information for future training and professional development needs of online instructors, and processes of teaching based on perspectives of instructors, course developers, students, and discipline managers. (Contains 5 tables.)