NotesFAQContact Us
Collection
Advanced
Search Tips
Back to results
Peer reviewed Peer reviewed
ERIC Number: EJ546939
Record Type: Journal
Publication Date: 1996
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0164-7970
EISSN: N/A
Comprehensive Program Review: Applying TQM Principles.
Ostroth, D. David
New Directions for Student Services, n76 p57-69 Win 1996
Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)
Descriptors: Change Strategies, College Administration, Educational Change, Higher Education, Program Effectiveness, Program Implementation, Student Personnel Services, Student Personnel Workers, Total Quality Management
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A