Establishing Mutual Dependence between TQM and the Learning Organization: A Multiple Case Study Analysis.

Terziovski, Mile; Howell, Andrea; Sohal, Amrik; Morrison, Michael

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Peer reviewed

ERIC Number: EJ619190

Record Type: Journal

Publication Date: 2000

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0969-6474

EISSN: N/A

Establishing Mutual Dependence between TQM and the Learning Organization: A Multiple Case Study Analysis.

Terziovski, Mile; Howell, Andrea; Sohal, Amrik; Morrison, Michael

Learning Organization, v7 n1 p23-31 2000

Five Australian companies using total quality management (TQM) were evaluated to identify the relationship between learning organization characteristics and Baldrige quality award criteria. Companies' sustained commitment to learning was the most important practice underlying successful implementation of TQM. (Contains 37 references.) (SK)

Descriptors: Case Studies, Content Analysis, Foreign Countries, Organizational Development, Staff Development, Total Quality Management

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Australia

Grant or Contract Numbers: N/A

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