ERIC Number: EJ801632
Record Type: Journal
Publication Date: 2006
Pages: 19
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0957-8234
EISSN: N/A
An EFQM Model Self-Assessment Exercise at a Spanish University
Tari, Juan Jose
Journal of Educational Administration, v44 n2 p170-188 2006
Purpose: The purpose of this paper is to study the EFQM model self-assessment in a Spanish university. Design/methodology/approach: A case study methodology is used based on five services provided by a public university in Spain. Findings: The findings show the steps that one university can follow in order to apply this exercise in a successful manner, its benefits, its obstacles and its key factors such as management and employee commitment, and the support to self-assessment teams (e.g. training, review). Originality/value: The paper provides lessons for managers from other universities who wish to develop a self-assessment exercise. (Contains 4 tables and 1 figure.)
Descriptors: College Students, Program Effectiveness, Foreign Countries, Self Evaluation (Individuals), Case Studies, Services, Educational Quality, Educational Improvement, Quality Control, Total Quality Management
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain
Grant or Contract Numbers: N/A