The ability to collaborate in a virtual team is a necessary skill set for today's knowledge workers and students to be effective in their work. Past research indicates that knowledge workers and students need to establish a formal process to perform work, develop clear goals and objectives, and facilitate better communication among team members. Given the varying nature of collaborative tasks, virtual teams, and the reliance on communication and collaboration technologies available, there is a need for a proven training program that prepares knowledge workers and students in conceiving and employing structured collaboration processes and strong relational links with teammates. (Contains 2 figures and 8 tables.)