This proceedings of the fourth Libraries Without Walls Conference addresses key strategic issues arising from international, regional, and cross-sectoral approaches to the provision of library services to distant users. The following papers are included: Theme 1: Libraries and Virtual Learning Environments: "Introduction" (Peter Brophy, Shelagh Fisher, Zoe Clarke); "Keynote Paper-Behind-the-Screen Thinking: Key Factors for Librarianship in Distance Education" (Elizabeth J. Burge); "Distance Learning Zones: A Pilot Project" (Julie Brett); "University of London-Virtual Campus Project. Information Resources for Distance Learners: The Implementation of a Model" (Sally Chambers, Paul McLaughlin); "Developing a Worldwide Distributed Resource To Foster Regional Studies" (Linda McCann);"INSPIRAL. Digital Library Services and Online Learning Environments: Issues for Integration" (Sarah Currier); "Take Us with You!: Delivering Library Resources and Services to Users in the Field" (Jo Kibbee, Lynn Wiley); "VLEs and Information Services: Redefining Distance Learning and the Role of Information Services within the Virtual Learning Environment" (Sue Roberts, John Davey); Theme 2: Online Enquiry Services for Remote Users: "Global Chat: Web-Based Enquires at the University of Leicester" (Lou McGill); "The Online Personal Academic Librarian (OPAL): A Virtual Librarian for a Virtual Student Community" (Gill Needham, Evelyn Simpson); "A Distributed National Electronic Resource for Learning and Teaching" (Caroline Ingram, Catherine Grout); "Access to Large Amounts of Electronic Scientific Information on a National Level" (Bo Ohrstrom); "Library Consortia and Their Educational Dimension: The HEAL-Link Experience" (Claudine Xenidou-Dervou, Sassa Tzedaki, Anna Fragkou, Marina Korfiati); "Evaluating the Impact of the UK's Distributed National Electronic Resource" (Shelagh Fisher); Theme 4: User Behaviour and User Training in the Distributed Environment: "Building the RDN Virtual Training Suite To Teach Internet Information Skills Via the Web" (Emma Place, Heather Dawson); "30,000 Different Users, 30,000 Different Needs?: Design and Delivery of Distributed Resources to the User Community" (Jenny Craven, Jillian Griffiths); "Library Research Instruction for Distance Learners: An Interactive, Multimedia Approach" (Betty Ronayne, Debbie Rogenmoser); "Active Integration of Information Searching Skills into the University Curriculum" (Virpi Palmgren, Kirsi Heino); "Remote Users in the Virtual Library: A Need for Diversification?" (Katerina Toraki); Theme 5: The Public Librarys Role in Serving Distant Users: "Public Libraries Matter" (Clare Nankivell, Juliet Eve); "PULMAN: Europe's Network of Excellence for Public Libraries, Museums and Archives at Local Level" (Rob Davies); Theme 6: Content Development for the Virtual Environment: "Ommat: Dealing with Electronic Scientific Information" (Jan Kooistra, Kees Hopstaken); "Copyright Made Interesting" (Judy Watkins, Tracy Bentley); Theme 7: Key Technology Issues in Delivering Services to Distant Users: "Working with the British Library: The Zetoc Experience" (Ross MacIntyre, Ann Apps); and "A Visual Toolkit for Information Retrieval" (Antony Corfield, Matthew Dovey, Richard Mawby, Colin Tatham). (Contains an index.) (MES)