There are many similarities between museums and academic libraries as public service institutions. This article is an examination of museum Web site practices and concepts that might also be transferable to academic library Web sites. It explores the digital manifestations of design and information presentation, user engagement, interactivity, and…

Information literacy is a central tenet of academic librarianship. However, technological advancements coupled with drastic changes in users' information needs and expectations are having a great impact on this service, leading practitioners to wonder how programs may evolve. Based on a Delphi study, this article surveyed 13 information literacy…

This study investigates the types of sources that English composition students use in their research essays. Unlike previous studies, this project pairs an examination of source citations with deeper analysis of source use, and both are discussed in relation to responses gathered in focus groups with participating students and teachers. The…

Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…

Using the results for participating Association of Research Libraries from the 2006 LibQUAL+[R] library service quality survey, we examine the service priorities of library staff (for example, whether desired scores for each survey item are above or below average) and the extent to which they are aligned with the priorities of undergraduates,…

This article reports on surveys conducted in 2002, 2006, and 2008 by members of the Louisiana Academic Library Information Network Consortium (LALINC) for the purpose of chronicling both the status of information literacy programs in Louisiana and the role of general education directors in program formation. Results from each survey are given,…

As the use of the Ohio State University Libraries interlibrary services has increased, there have been more requests to borrow items that are already available to patrons locally, often in electronic format. Patterns relating to why patrons could not find locally available materials were identified in the record of canceled interlibrary requests…

College and university students across the United States are concerned about the cost of textbooks. This study examines the student patterns of coping with textbook inflation and the role that course reserve collections play in ameliorating costs. In the winter of 2007, an online survey was distributed to 1,500 Oregon State University students to…

This year, the United States Department of Education Title VI programs will celebrate their 50th anniversary. During the Cold War, the United States government passed the National Defense Education Act to marshal all possible resources to improve education in multiple subject areas, initiating the development of National Research Centers (NRCs) in…

Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users.…

This article discusses the evolutionary development of a mentoring program that began as a support for pre-tenure librarians and grew to encompass all staff at the University of Kansas Libraries (KU Libraries). Incorporated in this discussion are the trials and successes of a nascent program that has particular emphasis on creating a structure to…

This article reports the findings of a study conducted to examine the types of information used by graduate students in the fields of biological and agricultural sciences at Iowa State University (ISU). The citations of doctoral dissertations submitted in nine agriculture and biological science subject fields (crop production and physiology;…

The University of Dayton (UD) used a multi-method research approach to evaluate current space use in the library. A general campus survey on study spaces, online library surveys, a week-long video study, and data from the "National Survey of Student Engagement (NSSE)" were examined to understand student choices in library usage. Results suggest…

In order to get the most from LibQUAL+[TM] qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+[TM]…

People are now beginning to appreciate that acquisitions in the digital world is different. In addition to business acumen and accounting knowledge, a digital-age acquisitions librarian needs to understand scholarly communication and the emerging business models of digital publishing. In this article, the author discusses the challenges and the…