NotesFAQContact Us
Collection
Advanced
Search Tips
50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

Showing all 3 results
Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions
Peer reviewed Peer reviewed
Direct linkDirect link
Pomerantz, Jeffrey; Mon, Lorri; McClure, Charles R. – portal: Libraries and the Academy, 2008
This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…
Descriptors: Reference Services, Libraries, Library Science, Librarians
Data Needs and Use of Electronic Resources and Services at Academic Research Libraries.
Peer reviewed Peer reviewed
Shim, Wonsik; McClure, Charles R. – portal: Libraries and the Academy, 2002
Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…
Descriptors: Academic Libraries, Data Collection, Electronic Libraries, Higher Education
Toward a Framework for Assessing Library and Institutional Outcomes.
Peer reviewed Peer reviewed
Fraser, Bruce T.; McClure, Charles R. – portal: Libraries and the Academy, 2002
Discussion of the ARL (Association of Research Libraries) E-Metrics project focuses on understanding how academic libraries might specify, produce, and assess institutional outcomes. Offers a framework for approaching the outcomes assessment process and suggests that multiple approaches to assessment are needed for an assessment of libraries in…
Descriptors: Academic Libraries, Evaluation Methods, Evaluation Needs, Higher Education