In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary…

This paper draws on research conducted across an English higher education partnership to investigate the ways in which student voice was engaged in further education colleges offering university awards through partnership arrangements. Such collaborations are characterised by the marginal presence of higher education students in an environment…

The purpose of this paper is to discuss student satisfaction with Portuguese higher education institutions, and to analyse how this varies for different types of students. A survey instrument was used to collect data on students' perceptions and expectations regarding different aspects of service provision. Based on the gap model of…

Students' satisfaction with their university and course is of fundamental importance to retain students and promote their positive worth-of-mouth. The objective of this research is to analyse the level of efficiency of Portuguese public universities, according to the expectations and satisfaction of their students. To accomplish the…

This study tested a newly developed model of the cognitive decision-making processes of senior high school students related to university entry. The model incorporated variables derived from motivation theory (i.e. expectancy-value theory and the theory of reasoned action), literature on cultural orientation and occupational considerations. A…

This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed…

Over the last decade, the assessment of student experience has gained significant prominence in Australian higher education. Universities conduct internal surveys in order to identify which of their services students rate higher or lower on importance and performance. Thus, institutions can promote highly performing areas and work on those needing…

This study explores the factors that influence students' satisfaction with higher education services and assess how they change after graduation, when students enter the labour market. To achieve the objectives, a survey was performed on two occasions, 2002 and 2008. Data on satisfaction were collected from current and former students in order to…

Education is a human right and Fiji's tertiary education board recently declared that all tertiary institutions in Fiji must abide by the framework in order to meet student-customers' needs. The Fiji National University's (FNU's) destiny to be Fiji's leading higher education provider could be a reality if students and staff's expectations are…

This paper describes an evaluation of the transition stages of "development assistance program" (DAP) international students (IS) at a large Australian research university. This group has different backgrounds that suggest distinct transition issues compared with students from wealthier families and/or more industrialized nations. We argue that a…

The purpose of this study is to determine if there are gender differences in the perception of university support. The study is based on a survey of 368 students in a Hong Kong university. The findings of the study are threefold. First, female students perceive the university as being more supportive in their academic adjustment than do male…

This study aims to develop a conceptual model of the wider influencing forces impacting the governance paradigms of public universities. It draws on the multi-theoretical governance concept and seeks to identify these forces through the lens of chief audit executives using a qualitative research approach. The interview data supported by published…

In the United Kingdom, the higher education landscape has undergone a transformation since the late 1980s as seen in the "massification" of higher education and the "quality revolution". These changes have resulted in an increased sense of accountability, to principle stakeholders: the government, the taxpayer and students themselves. This paper…

Part-time study is one of the foci of the widening participation agenda in the UK. The experiences of part-time students, however, have received remarkably little attention from scholars, especially in a comparative context. This paper explores existing historical data going back over a decade to identify the main themes of part-time experience at…

Under-preparedness of students entering university has become increasingly challenging as South African universities struggle to ensure student success where schooling no longer provides sufficient preparation for university. Understanding the gap between being eligible and being ready for university study is of critical importance. Using Conley's…