A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into "coaching improvements", "umpiring improvements", and "facilities…

Internationally, demands for greater certainty over the quality of higher education are multiplying. This article argues that convention theory offers insights for considering quality in higher education in an increasingly market-based system. Examples from the Australian higher education system are used to show how quality conventions can be…

This article examines emerging norms of good practice for Australian university governing boards and issues that university governing boards could address to develop effective governance cultures. It firstly considers the ways in which support for many Australian university governing boards has become professionalised over the past decade. At the…