This document, which was created by a work group of literacy program coordinators in the state of Washington, is designed for the following purposes: to provide a set of written standards for quality volunteer adult tutoring programs; to list criteria by which Washington's State Board for Community and Technical Colleges can award Volunteer Tutor Coordination grant monies and monitor grant recipients' performance; and to serve as a self-assessment tool for program coordinators and boards/advisory committees. The introduction explains the document's major purposes and defines relevant terms. Chapter 1 lists standards regarding the following elements of management of quality tutoring programs: mission statement, relevant goals, governance, community relations, resource development, financial management, personnel management, and facilities. Presented in chapter 2 are standards related to the following student elements: student outreach, recruitment, intake, and orientation; matching; and ongoing student support. Chapter 3, which deals with volunteers, contains standards related to volunteer outreach, recruitment, intake, and orientation; matching; and on-going volunteer support. Also included in chapters 1 through 3, respectively, are standards for evaluating programs from the standpoints of program management, students, and volunteers. (MN)