In February 1992, a Commission on Quantum Quality was formed. It recommended that Maricopa Community College District (MCCD), in Arizona, launch a quality initiative which involved the implementation of continuous quality improvement (CQI) and, based on John Carver's philosophy and model for reinventing boards of governors, the active involvement of the MCCD's board. Key principles behind the initiative included a customer focus; dedication to continuous improvement; a systematic approach to processes and their improvement; teamwork; and the use of statistical methods for decision-making. Influenced by Carver's ideas that board members should be active leaders, the MCCD governing board became more involved in the development of the district's vision and mission and began to apply CQI to board meetings. Regular business meetings were shortened with a consent agenda, allowing time for open discussions of strategic issues or the future. Board study sessions, which had consisted of 20 minute presentations of written reports with very little participation from non-members, were converted into strategic conversations with participation sought by faculty, staff, and members of the public. While in general successful, some problems have included the feeling that the change was too abrupt, that some top administrators have problems with equal rank, problems with the sound system and seating arrangements, and not enough time for issues. A mission statement and sample board updates are included. (KP)