General and specific interlibrary loan (ILL) policies and procedures used by this library are described, as well as the duties and responsibilities of library staff members who work with interlibrary loans. Included are locally developed forms for in-person and phone requests, handouts, a flowchart of the procedures followed when an interlibrary loan request is received, and a discussion of record maintenance with examples of in-house forms used. Samples of completed ILL request forms are appended. (Author/RBF)