This document presents a model for implementing workplace literacy education that focuses on giving front-line workers or first-line workers basic skills instruction and an appreciation for lifelong learning. The introduction presents background information on the model, which was developed during a partnership between a technical college and an adult education center and two area businesses for the purpose of meeting each business's specific needs: prepare employees for technical changes in the workplace and interdepartmental cross-training; upgrade employees' basic communication and math skills; introduce employees to computer skills and team-building skills; and provide the remedial instruction workers need to attain to pursue additional education. The remainder of the document examines the following components of the model: needs assessment; curriculum development; recruitment and retention; and evaluation of the program on four levels (customer satisfaction, participants' learning gains, participants' behavior change; and the program's organizational impact). Appendixes constituting approximately 70% of the document contain the survey instruments, forms, interview schedules, and pretests/posttests developed for the project's needs assessment, curriculum development, and evaluation phases. Also included are a paper, "Learning Style Inventories: What Can They Tell Us about Developing Workplace Literacy Programs?" (Chris L. Walsh), and a resource list that contains 38 references. (MN)