Rio Salado Community College offers a variety of alternative delivery courses utilizing different forms of instructional technology (e.g., broadcast and cable television, radio, audio and video cassettes, and computer-managed instruction) for both credit and non-credit instruction. This manual provides information for student operators of a hotline created to facilitate communication between students taking alternative delivery courses and college personnel. After introductory material the manual provides explanations of the use of log cards on which relevant information from student calls is recorded; the operation of student and instructor message files; the use of the telephone-answering service which records student calls when the hotline office is closed; and the procedure for the disposition of hotline log cards. Next, instructions are provided for dealing with student problems involving assignments, address changes, on-site and mail-in examinations, grade changes, book information, broadcast difficulties, complaints, instructor messages, and student withdrawals. The manual concludes with a number of sample questions and problems received by the student hotline and refers the reader to the appropriate page of the manual for aid in resolving them. (HB)