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Peer reviewed Peer reviewed
ERIC Number: EJ599529
Record Type: CIJE
Publication Date: 1999
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0361-0365
A Systemic, Student-Centered Study of University Service.
Brenders, David A.; Hope, Peter; Ninnan, Abraham
Research in Higher Education, v40 n 6 p665-85 Dec 1999
Discusses the methods and findings of the student focus project, a six-month study of student perceptions of service at a large university in Brisbane, Australia. Analysis of 24 focus groups identified "malignant bureaucracy" and the "balkanization of information" as systemic factors negatively influencing student perceptions of the quality of university service. (Author/DB)
Descriptors: College Students, Educational Environment, Educational Quality, Focus Groups, Foreign Countries, Higher Education, Research Methodology, Student Attitudes, Student College Relationship
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Australia (Brisbane)