At the beginning of the last 20 years so-called "quality revolution" it was expected from most of the established national quality agencies that internal quality systems and the development of an internal quality culture would emerge automatically in the HEI from the external quality impact. The author argues that a better balance must be found…

This paper discusses three central issues relating to quality and standards: clarity, comparability and responsibility. The issue of clarity is that we have reached a point of disjunction between the questions being asked by the public and the answers being provided by quality assurance professionals. The issue of comparability comes in two forms:…

Since 1970, quality assurance, or outcomes assessment, has provided guidance for improving pedagogy, curricula and student support programmes in the US. But evidence that student learning has improved remains elusive. Large-scale long-term studies are needed to demonstrate the effects of outcomes assessment on learning.

This short paper recognises the growth in emphasis in work-based learning as Europe moves forward on economically driven life-long learning. We support such a move and point to issues which still need to be resolved.

For higher education reform, most decision-makers aspire to achieving a higher participation rate and a respectable degree of excellence with diversity at the same time. But very few know exactly how. External quality assurance is a fair basis for differentiation but there can be doubt and resistance in some quarters. Stakeholder interests differ…

This paper speculates on the possible contribution of the quality movement to higher education and the perceived dividends received from this, in general, over the past two decades but also, more specifically, with reference to the author's institution in South Africa. The first major quality contribution is a gradual broadening of higher…

The paper is a reflection on the pasts and futures of quality assurance in higher education. It poses questions about the correlation between the geographical and political spread of quality assurance on the one hand and the resulting educational benefits on the other; about the divergences between critics and practitioners on the likely impacts…

Following a report by a Parliamentary Committee, the Higher Education Funding Council for England is consulting the sector about a strengthened national quality assurance system, with an enhanced role for information about quality and a closer focus on academic standards. This article provides a critical review of the main proposals.

This article is about student engagement and in particular the engagement of students in internal institutional quality assurance processes in the UK. It discusses the extent to which the introduction of more explicit internal and external quality assurance processes militate against the notion of the student as a part of a "cohesive learning…

What have we learned from 25 years of experience with external academic quality assurance that can help design more effective framework conditions for assuring academic standards? The key elements appear to be the structure and means of evaluating national academic quality assurance agencies, the nature of academic quality information mandated by…

Twenty years ago, the federal government in the US first required institutional accrediting organisations, America's principal mechanism for quality assurance in higher education, to review institutional practices with respect to the assessment of student learning outcomes. Much that affects quality assurance has changed in the ensuing two decades…

Since 1994, the South African higher education system, fragmented and divided along racial lines during the years of apartheid, has been subject to a wide range of initiatives directed at bringing about the "transformation" necessary for a more equitable dispensation and, ultimately, a new social order. One of the "levers" being used in…

This paper argues for an alternative approach to quality assurance in New Zealand universities that locates evaluation not with external auditors but with members of the teaching team. In the process, aspects of network theories are introduced as the basis for an approach to quality assurance. From this, the concept of networks is extended to…

This paper provides an insight into the debate about academic work as a profession. It refers to the sociology of professions and explores how academics in a pre-1992 university in England understood their work as a profession and how they interpreted their professionalism in the context of an audit culture for teaching. It reveals that academics'…

Cyprus has recently adopted laws to allow for the provision of private higher education. This case study concerns one such institution that is developing its understanding of quality through the eyes of two of its key stakeholders, staff and students. This empirical study is nested within the literature that advocates community-wide acceptance of…