This paper reports on two different strategies that have been implemented in Iraq to improve quality assurance in the higher education sector in Iraq. One strategy has been developed by the Ministry of Higher Education and Scientific Research in Baghdad. It involved conducting a pilot study at the University of Babylon. This pilot included…

This paper presents a brief overview of Qatar University's history since it was started in 1973. Its primary focus is on the various small, but important, steps taken by the University to address the needs of quality assurance and enhancement. The Qatar University Reform Plan is described in detail. Its aims are to continually improve the quality…

The rapid growth in the number of post-secondary institutions in Saudi Arabia over the last few years necessitated the creation of a government agency for accreditation and quality assurance. The National Commission for Academic Accreditation and Assessment was established in 2004 for this purpose. Between 2005 and 2008, it developed a new…

The purpose of this paper is to provide an overview of the status of quality assurance and accreditation systems within higher education institutions in Yemen. The paper initially describes the stages of development and changes that have occurred in the field of quality and accreditation in Yemeni higher education. The paper shows that no formal…

At present Germany does not have standards for the selection of evaluators of higher education, nor does it gauge their performance. However, more could be done to inspect the inspectors. For evaluations to be effective, evaluators need to have the required skills. This paper locates evaluations within the present context of German higher…

South Africa's external quality assurance agency, the Higher Education Quality Committee (HEQC), commenced its first cycle of institutional audits in 2004. During 2005, three public higher education institutions were audited, namely the University of Cape Town, the University of Stellenbosch and Rhodes University. The process of preparing for and…

The desire to enhance the quality of the services provided by higher education institutions in the UK has led to the development of a series of benchmarking performance indicators to aid the quality management process. This paper examines whether or not similar indicators could be developed for use as tools in the management of quality within…

If non-completion rate is to be a useful performance indicator it must reflect the recent health of a course in a transparent and robust manner that enables comparisons to be made between groups of students and between courses of varied structures. For flexible degree programmes with varied attendance modes and multiple entry points, traditional…

A common characteristic in many quality assurance schemes around the world is their implicit and often narrowly formulated understanding of how organisational change is to take place as a result of the process. By identifying some of the underlying assumptions related to organisational change in current quality assurance schemes, the aim of this…

The UK higher education sector is grounded in an academic culture protective of its autonomy in the exercise of academic judgement within a flexible and internally validated tradition. However, the socio-political demands placed upon this sector articulate an outcomes-based, transparent and consistent model of higher education provision, as…

This paper examines the potential of critical systems thinking enacted through "total systems intervention" to explore quality and to promote improvement in a university academic department. Critical systems approaches, building on commitments to the systems idea, sociological awareness, methodological pluralism and human improvement, can help to…

For students and for society a core aspect of higher education is to prepare for future employment. Employability, however, goes beyond getting a job and this paper focuses on the quality of job performance, or job mastery. Employability is understood as a process and a product of learning both in higher education and in work life. The paper…

The Quality Assurance Agency for Higher Education (QAA) in the UK publishes subject benchmark statements that higher education institutions are expected to consult when designing, delivering and reviewing programmes. Within a context for higher education that is considered by some to be unacceptably bureaucratic, this paper reflects on the value…

A review of the performance of the Australian Universities Quality Agency (AUQA) was undertaken in 2005-2006. It was commissioned by AUQA and the review report was published in May 2006. This article explores whether the AUQA review can be regarded internationally as an exemplar and thus used with confidence by governments or other principals as a…

This article analyses the characteristics and driving forces of regional quality assurance activity in Southeast Asia, which has been actively promoted in recent years by the ASEAN University Network, an organisation for higher education under the auspices of the Association of Southeast Asian Nations (ASEAN). There are now more collaborative…