There remains a lack of published empirical data on the substantive outcomes of higher learning and the establishment of quality processes for determining them. Studies that do exist are nationally focused with available rankings of institutions reflecting neither the quality of teaching and learning nor the diversity of institutions. This article…

In many countries the outputs from university student satisfaction surveys are used for a variety of educational management purposes. Within the United Kingdom, the main instrument employed by state authorities to measure student satisfaction is the National Student Survey (NSS). The issue investigated by the current research related to whether…

This paper provides a unique perspective on the student learning outcome assessment process as adopted and implemented at Qatar University from 2006 to 2012. The progress of the student learning outcome assessment and continuous improvement efforts at the university and the initiatives taken to establish a culture of assessment and evidence-based…

This study of a large sample (n = 3035) examined relationships between study-related burnout and components of the teaching-learning environment, achievement motivation and the perceived meaning of life. The overall model, tested with structural equation modelling, revealed that the factor of the teaching-learning environment correlated with both…

A Chinese translation of the 100-item Inventory of Learning Styles (ILS) is shortened as a 60-item instrument (which comprises 20 three-item scales) by removal of items that make the least contribution to the ILS scales from both alpha value and factor loading perspectives. The reliability and validation for administering the resultant 60-item ILS…

This article presents the results of research conducted over the period 2010-2012 in Estonia with the aim of identifying the expectations for the quality of higher education by principal parties in higher education, the state, the market and academia, as well as describing the differences and similarities in their expectations. The findings show…

This article proposes that professional education programmes can help promote the development of professional judgment by the use of a well-designed professional practice portfolio as an assessment tool. An explanation of the portfolio process is followed by evidence from a four-year action research study, demonstrating how compiling a…

It is now commonplace to find quality audit processes being applied in universities internationally as a means of assessing the quality of teaching and learning. This article draws upon a thematic analysis of 14 second-round Australian Universities Quality Agency reports in order to explore matters arising from the academic engagement of…

The University of Helsinki, along with the other European universities, is facing challenges for enhancing the quality of teaching and developing quality assurance systems with comparable criteria. To tackle these aims the university started to develop a student feedback system with a solid theoretical feedback and valuable practical implications.…

Cyprus has recently adopted laws to allow for the provision of private higher education. This case study concerns one such institution that is developing its understanding of quality through the eyes of two of its key stakeholders, staff and students. This empirical study is nested within the literature that advocates community-wide acceptance of…

This paper examines the notion of the student as a customer in a university, focusing on the perceptions of academic staff. Changes in the higher education sector in recent years have significantly reduced the differences between universities and other types of organisations and it has been argued that students have become "consumers" of higher…

Procedures for responding consistently to plagiarism incidents are neither clear-cut nor easily implemented and yet inequitable treatment is intrinsically unfair. Classifying the seriousness of a plagiarism incident is problematic and penalties recommended for a given incident can vary greatly. This paper describes the development and testing of a…

Collecting feedback from students on their experiences of higher education has become one of the central pillars of the quality process. Many surveys are being carried out but it is not always clear how fit for purpose they are. This paper compares the fitness for purpose of a nation-wide survey and a tailor-made institutional survey. The National…

The system of education in agriculture in Iran has not been effective enough in its provision of human resources to facilitate substantial changes in rural areas over the last few decades. This paper explores the challenges to the staff in the College of Agriculture at Razi University in introducing an alternative educational programme. Methods of…

As the principles and practices of quality assurance are further implanted in higher education, methodological questions about how to understand and manage quality become increasingly important. This paper argues that quality assurance determinations need to take account of how and to what extent students engage with activities that are likely to…