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Direct linkTan, Kay C.; Kek, Sei W. – Quality in Higher Education, 2004
Customer service and quality are driving forces in the business community. As higher educational institutions tussle for competitive advantage and high service quality, the evaluation of educational service quality is essential to provide motivation for and to give feedback on the effectiveness of educational plans and implementation. This…
Descriptors: Universities, Student Attitudes, Foreign Countries, Program Evaluation
Wahlen, Staffan – Quality in Higher Education, 2004
This article analyses the impact of national quality audit of Swedish higher education institutions between 1995 and 2002. It also looks at the programme and subject reviews that have succeeded the audits, in order to compare results. It is found that the audits have resulted in the development of policy and structure of institutional quality work…
Descriptors: Quality Control, Higher Education, Foreign Countries, Educational Policy
Download full textCostes, Nathalie; Crozier, Fiona; Cullen, Peter; Grifoll, Josep; Harris, Nick; Helle, Emmi; Hopbach, Achim; Kekalainen, Helka; Knezevic, Bozana; Sits, Tanel; Sohm, Kurt – ENQA (European Association for Quality Assurance in Higher Education), 2008
Quality assurance for higher education in Europe has developed significantly since 2002, and has increasingly influenced, and been influenced by, the Bologna Process. A major step in the Bologna Process was taken at the ministerial meeting in Bergen in May 2005, with the adoption of the Standards and Guidelines for Quality Assurance in the…
Descriptors: Foreign Countries, Quality Assurance, Higher Education, Educational Quality
