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Showing all 3 results
Direct linkLomas, Laurie – Quality in Higher Education, 2007
This paper examines the notion of the student as a customer in a university, focusing on the perceptions of academic staff. Changes in the higher education sector in recent years have significantly reduced the differences between universities and other types of organisations and it has been argued that students have become "consumers" of higher…
Descriptors: Service Occupations, Intellectual Disciplines, Higher Education, College Faculty
Lomas, Laurie; Nicholls, Gill – Quality in Higher Education, 2005
This paper examines the introduction of peer review of teaching in a pre-1992 university in England. The paper first considers the theoretical dimensions. Peer review of teaching is generally seen as a quality enhancement rather than a quality assurance instrument and a powerful means of encouraging the continuing professional development of…
Descriptors: Foreign Countries, Teacher Effectiveness, Quality Control, Peer Evaluation
Peer reviewedLomas, Laurie – Quality in Higher Education, 2002
Four of Harvey and Green's five definitions of quality are used as a framework to examine whether "massification" is hurting educational quality. A survey of British higher education managers revealed that fitness for purpose and transformation were the preferred definitions of quality. Quality Assurance Agency subject reviews indicate that…
Descriptors: Definitions, Educational Quality, Educational Trends, Foreign Countries
