Purpose: The purpose of this paper is to evaluate the evidence on whether grade inflation has led to an increasing emphasis on standardized test scores as a criterion for law school admissions. Design/methodology/approach: Fit probabilistic models to admissions data for American law schools during the mid to late 1990s, a period during which…

Purpose: The purpose of this paper is to discuss some key aspects of quality in education in the light of over 30 years practical experience of doing quality assurance (QA). Design/methodology/approach: Reflection on three concepts, which are still the subject of debate, namely: "quality"; "total quality management (TQM)"; and "autonomy".…

Purpose: Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant. Consequently, the objectives of this paper are threefold: first, to identify the service…

Purpose: This paper sets out to examine methods that can be used to enhance the quality and consistency of dissertation assessment. Design/methodology/approach: The paper includes a review of literature on quality, consistency and criteria of dissertation assessment to highlight the current practices in higher education. A case study approach was…

Purpose: To present a framework to facilitate comprehension of research on the effectiveness of the teaching evaluation process. Design/methodology/approach: A comprehensive review of the literature that identifies common categories and factors that can be used to construct an analytical framework. Findings: Identifies student related, course…

Purpose: The purpose of this paper is to provide an overview of the relationship among different levels of education. Design/methodology/approach: International cross-country comparisons, bi- and multivariate analyses, with many graphical illustrations. These methods are used to compare educational outcomes at the primary, secondary and tertiary…

Purpose: This paper aims to establish an 11-step "improvement decision model" to enhance learning satisfaction. Design/methodology/approach: This model integrates Kano's model and the relevant concepts for decision making, and puts forward an "improvement decision diagram and principles". This paper also establishes "constructs of the learning…

Purpose: To study the quality in higher education in Cambodia and explore the potential factors leading to quality in Cambodian higher education. Design/methodology/approach: Five main factors that were deemed relevant in providing quality in Cambodian higher education were proposed: academic curriculum and extra-curricular activities, teachers'…

Purpose: To develop a comprehensive model of professional characteristics of an educator that will prepare them for high standards of professional achievements, as all professions demand standardization and formulation of guidelines in today's competitive environment. Design/methodology/approach: Literature on essentials of an educator was sourced…

Purpose: The purpose of this study is to examine students' perception of end-of-semester Student Evaluations of Teaching (SET), and to explore the extent to which SET are biased by non-instructional factors. Design/methodology/approach: A survey questionnaire about the end-of-semester SET was designed and administered to 819 students selected from…

Purpose: To examine the efficacy of admission requirements as predictors of academic success in core business coursework, and as a rationing mechanism for limited course capacity, for both transfer and non-transfer students following integration of the core business curriculum. Design/methodology/approach: Regression analysis is used to test the…

Purpose: The study seeks to examine the relationship between the implementation of the ISO 9000 quality management system and educational outcomes of schools, measured by student achievement on the state-mandated tests and school attendance rates--graduation rates, in the case of high schools. Design/methodology/approach: The study was conducted…

Purpose: The paper aims to describe research undertaken in two post-1992 universities into staff perceptions of and reactions to the rhetoric of the national quality agenda in the UK as expressed by bodies such as the Quality Assurance Agency and the discourse about quality implicit in that agenda. The research examined how academic staff engaged…

Purpose: This exploratory study attempts to capture some of the principal benefits/factors attributable to service learning/community service projects, from a student perspective. Design/methodology/approach: A sample of 67 males and 83 females (16 graduate, 71 seniors, and 63 juniors) participated in the study. Findings: Students believe that…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…