This paper addresses the issue of service quality evaluation within the higher education sector and stresses the need to develop measures that are both psychometrically and practically sound. The paper argues that recent debate surrounding the development of such measures has been too strongly geared toward their psychometric performance, with…

This paper reviews recent research, literature and the views of a small sample of senior managers and academics in English higher education institutions on the challenges associated with embedding quality. When implemented by a university, quality enhancement models such as total quality management and the European Foundation for Quality…

In recent years, numerous studies in the field of service quality have been carried out. However, relatively few studies have addressed the specific context of higher education. The purpose of this study has been to examine what dimensions constitute quality in higher education and to compare these with the dimensions of quality that have been…

This paper describes how a simple qualitative market research technique using a projective device called a bubble drawing can be used as a useful feedback device to gain an understanding of students' views of the teaching effectiveness of a market research lecture. Comparisons are made with feedback gained from teaching observations and insights…

The Teaching Quality Enhancement Fund was established by the Higher Education Funding Council for England, UK, with the declared aims of enhancing the quality of teaching and learning and raising the status of teaching among higher education institutions. This paper considers the three strands of the initiative--subject, institutional, and…

Describes the application of lean principles and practices to the design and delivery of a graduate business course on leadership taken by part-time working professional students in a classroom setting. The principal objectives were to improve consistency between what was taught in the course and how the course was taught, eliminate waste, improve…

This article considers the arguments used in support of private-sector educational establishments in post-Communist Europe and compares them with the observations and experiences of an academic librarian working in the field. The article uses as its case study a private-sector university in Slovakia and addresses the issues of quality and…

Examines student performance indicators in online distance learning courses offered on the Internet at a mid-sized private college in the USA. A sample of 74 undergraduate and 147 graduate business students in ten courses were selected for statistical analysis of their grade performance and the relationship with various indicators. The research…

This paper examines the varying experiences of quality amongst key stakeholders (those who have an interest in, an impact on or are users of) in faculty student administration in an Australian university and proposes a framework for understanding quality in this context. Data were obtained using a qualitative phenomenographic research approach and…

This paper argues for good higher education in which academics and students take responsibility for their scholarly activities. This ought to be the goal for higher education, not the fulfilment of quality criteria that may fail to capture the essences of an educated person. This proposal is offered, in part, as a response to the UK government's…