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Peer reviewed
Direct linkSangra, Albert; Fernandez-Michels, Pedro – Quality Assurance in Education: An International Perspective, 2011
Purpose: The paper seeks to describe the Catalan corporate e-learning providers from the perspective of quality perception, quality assessment and quality control. Design/methodology/approach: A literature review reveals key aspects of the definition of quality in e-learning. The results of the review constitute the basis for exploratory research…
Descriptors: Electronic Learning, Focus Groups, Educational Quality, Quality Control
Jackson, Mary Jo; Helms, Marilyn M.; Ahmadi, Mohammad – Quality Assurance in Education: An International Perspective, 2011
Purpose: This paper aims to address students' expectations of classroom pedagogy. It suggests that meeting students' specific expectations of teaching, one of the core educational processes, could impact the perception of the overall quality of the educational experience. Design/methodology/approach: A survey was administered to 372 first-year…
Descriptors: College Students, Student Attitudes, Classroom Environment, Educational Experience
Gallifa, Josep; Batalle, Pere – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…
Descriptors: Foreign Countries, Multicampus Colleges, Case Studies, Educational Quality
