Purpose: The purpose of this paper is to introduce and describe the features of a new e-learning quality framework developed for a large multi-campus university. The framework is explicitly designed to improve the quality of e-learning sites and the quality of online student learning, by developing the skills of the academics who design the sites.…

Purpose: The purpose of this paper is to propose a process-oriented lifecycle model for ensuring quality in e-learning development and delivery. As a dynamic and iterative process, quality assurance (QA) is intertwined with the e-learning development process. Design/methodology/approach: After reviewing the existing literature, particularly…

Purpose: The purpose of this paper is to provide information on development of standards in Tanzania which may be of help to training providers in other countries as they seek to improve the quality and standards of their provision. Design/methodology/approach: The need to provide quality assured tertiary qualifications in Tanzania to win both…

Purpose: The paper aims to describe the application of two key service quality frameworks for improving the delivery of postgraduate research supervision. The services quality frameworks are used to identify key areas of overlap between services marketing practice and postgraduate supervision that can be used by the supervisor to improve research…

Purpose: The aim of this paper is to provide insights into the processes that can be and have been adopted by UK business schools as they attempt to meet the Quality Assurance Agency's concern with the standard of quality management and enhancement. Design/methodology/approach: A review of the literature provides interpretations of quality,…

Purpose: To develop a method for benchmarking teaching and learning in response to an institutional need to validate a new program in Dentistry at the University of Sydney, Australia. Design/methodology/approach: After a collaborative partner, University of Adelaide, was identified, the areas of teaching and learning to be benchmarked, PBL…

Purpose: The purpose of this paper is to review the literature on observation of teaching in a Higher Education (HE) context with a view to proposing some guidelines for the design and practice of institutional systems to observe teaching. Design/methodology/approach: A literature review and a proposed model for a system of observation of teaching…

Purpose: The purpose of this paper is to develop a thinking model to recommend to the vocational education institutions for planning their educational business in the face of marketization. Design/methodology/approach: The systems approach is adopted for developing the model. It is not only used for the conceptualization of the principles of…

Purpose: The purpose of this paper is to describe a self-assessment project, the steps taken and the tools used, and above all, focus on the evaluation made after the decision to discontinue, learning and acquiring knowledge about self-assessment as a methodology in educational organizations. Design/methodology/approach: In order to investigate…

Purpose: To present an outsider's view of how management education can be significantly improved. Design/methodology/approach: Focuses on correcting several obvious deficiencies in courses and degree programs to create highly differentiated educational experiences that are more relevant to student's needs and the organizations that employ…

Purpose: To provide educationalists with an understanding of the key quality issues relating to multiple-choice tests, and a set of guidelines for the quality assurance of such tests. Design/methodology/approach: The discussion of quality issues is structured to reflect the order in which those issues naturally arise. It covers the design of…

Purpose: This paper demonstrates how the positioning of self and others affects change in higher education. Design/methodology/approach: The discourse of various educators was collected during various interviews and discussion groups. A positioning theory framework was used to analyse the data and derive conclusions. Findings: It is shown that if…

Universities are encouraged to embed key skills in their undergraduate curricula, yet there is often little support on how to identify skills development and progression. This paper describes a tool that facilitates colleagues in auditing key skills and career/employability skills within individual modules and mapping these skills across degree…

Economic rationalism is a major driver of the education system in many parts of the world. In the scramble to facilitate economic rationalism, the education needs required at national level to keep nations, like Australia, competitive into the twenty-first century have not been fully considered. Such countries have ignored the needs of education…

This paper describes how a simple qualitative market research technique using a projective device called a bubble drawing can be used as a useful feedback device to gain an understanding of students' views of the teaching effectiveness of a market research lecture. Comparisons are made with feedback gained from teaching observations and insights…