Purpose: The purpose of this paper is to explore the suggestive possibilities of an approach to undergraduate English teacher education that the author has called the 3D Approach--Develop professional knowledge, Display professional knowledge, Disseminate professional knowledge--in relation to a number of groups of first year pre-service teachers…

Purpose: This paper aims to create a theoretical model of student involvement in the institutional quality assurance process at their universities. Design/methodology/approach: The model suggested in this paper was created and developed from a critical examination of relevant literature on stakeholder involvement in decision making and quality…

Purpose: The purpose of the paper is to report on the perception of students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a theoretical model in the context of a university in Australia. Design/methodology/approach: This research used focus group discussions with 19 students who had been…

Purpose: This study was designed to evaluate academic advising in terms of student needs, expectations, and success rather than through the traditional lens of student satisfaction with the process. Design/methodology/approach: Student participants (n = 611) completed a survey exploring their expectations of and experience with academic advising.…

Purpose: The purpose of this paper is to analyze and discuss the results that the accreditation system implemented in Chile has brought to higher education institutions and undergraduate and graduate programs, taking into account both its positive and negative implications. Design/methodology/approach: The examination of the Chilean accreditation…

Purpose: This paper seeks to propose the use of specific strategic management tools for identifying opportunities for gaining competitive advantage in the business core curricula offered at colleges and universities. Design/methodology/approach: A brief review of the literature on business core curriculum innovation and change is examined, and…

Purpose: The purpose of this paper is to explore Portuguese academics' perceptions on higher education quality assessment objectives and purposes, in general, and on the recently implemented system for higher education quality assessment and accreditation, in particular. It aims to discuss the differences of those perceptions dependent on some…

Purpose: This paper seeks to explore satisfactory and dissatisfactory service encounters in higher education. Design/methodology/approach: The data are collected through the well established critical incident technique (CIT) method. All the satisfied and dissatisfied critical incidents are then grouped on the basis of Bitner et al.'s…

Purpose: The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards and suggests how the AACSB accreditation process might be strengthened--thereby…

Purpose: The aim of the current article is to discuss the role of the Bologna process in enabling quality of educational change, internationalisation and greater mobility using an example case study of a Russian university. Some discussion is provided to offer insights and inform future research and practice. Design/methodology/approach: The…

Purpose: The aim of this paper is to illustrate how universities play an institutional role in inflating student grade point averages (GPA) by modifying academic polices such as course withdraw, repeats, and satisfactory/unsatisfactory grade options. Design/methodology/approach: Three research strategies are employed: an examination of eight…

Purpose: The purpose of this paper is to focus on pedagogy as a crucial element in postgraduate research undertakings, implying active involvement of both student and supervisor in process of teaching and learning. Design/methodology/approach: Drawing on Australian higher degree research supervision practice to illustrate their argument, the…

Purpose: The purpose of this paper is to share the reflections of a group of five academics who started supervising practice-based doctoral students at a similar time in the same institution. Design/methodology/approach: The supervisors engaged in a collaborative research process themselves, exploring their supervision practices, due in part to…

Purpose: The purpose of this paper is to describe the challenges of post-traditional, distance PhD supervision and suggest pedagogical interventions to bridge the distance. The paper investigates the skills and understandings necessary for mediating the supervisor-supervisee dyad within faceless encounters. Design/methodology/approach: Grounded in…

Purpose: E-Portfolio is a powerful tool for demonstrating evidence of learning and achievements in graduate research. The purpose of this paper is to examine the concept, structure and functions of e-Portfolio in graduate research and discuss the significance of the role of e-Portfolio in enhancing the quality of graduate research students and…