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50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

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Antecedents and Consequences of Service Quality in a Higher Education Context: A Qualitative Research Approach
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Sultan, Parves; Wong, Ho Yin – Quality Assurance in Education: An International Perspective, 2013
Purpose: The purpose of the paper is to report on the perception of students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a theoretical model in the context of a university in Australia. Design/methodology/approach: This research used focus group discussions with 19 students who had been…
Descriptors: Teacher Student Relationship, Foreign Countries, Qualitative Research, Focus Groups
Performance-Based Service Quality Model: An Empirical Study on Japanese Universities
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Sultan, Parves; Wong, Ho – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…
Descriptors: Foreign Countries, Higher Education, Quality Control, Program Effectiveness