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50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

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Evaluating Service Quality in Universities: A Service Department Perspective
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Smith, Gareth; Smith, Alison; Clarke, Alison – Quality Assurance in Education: An International Perspective, 2007
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Descriptors: Higher Education, Information Technology, Public Sector, Delivery Systems
"Off-Campus Support" in Distance Learning--How Do Our Students Define Quality?
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Smith, Alison – Quality Assurance in Education: An International Perspective, 2004
The nature of quality teaching and learning in higher education has been subject to ongoing research and debate. In distance learning programmes, "teaching" comprises several distinct tasks including the provision of distance learning materials and the support of students' learning when they are away from the campus. This study examined the nature…
Descriptors: Student Attitudes, Distance Education, Educational Technology, Educational Quality